Welcome to
Frequently Asked Questions
At SARI PALACE, we’re dedicated to bringing you high-quality, stylish clothing. Whether you're a first-time shopper or a loyal customer, our FAQ page is here to help you with everything you need to know about our products, shipping, sizing, and more. If you don’t find the answer you’re looking for, don’t hesitate to reach out to our customer service team.
Ready-to-ship orders will be processed and shipped within 2 business days. You will receive an email with tracking details once your order has shipped. During high-demand seasons, processing may take longer.
Custom orders typically take 4-6 weeks to be completed and shipped. We will keep you updated throughout the process and send a tracking number once your custom item is on its way.
If you need an order rushed, please email us at hello@thesaripalace.com, and we’ll do our best to accommodate your request!
Unfortunately, we do not accept returns or exchanges on any items. Please review your order carefully before completing your purchase.
If you receive a damaged or defective item, please contact us at hello@thesaripalace.com with photos of the issue. We will do our best to resolve it by offering a replacement or full refund.
Once an order is placed, it is processed quickly, and we’re unable to make changes or cancellations. If you need to change something within 24 hours, please email us, and we’ll try to accommodate your request.
Absolutely! All of our products can be customized to your preferences, including fabric choices, design details, and sizes. Bridal orders typically take 3-4 months to complete, while other online party wear options take 4-6 weeks.
To place a custom order, please make an appointment or email us at hello@thesaripalace.com. Custom orders typically take 4-6 weeks to complete.
We provide a detailed size guide on each product page. All our pieces have extra margins for easy alterations. If you visit our Artesia storefront, we can assist with alterations.
Yes! You can provide exact measurements for a perfect fit. We can also guide you on taking accurate measurements.
Our fabrics are hand-dyed and hand-embroidered, so slight variations in color and texture may occur. These natural variations add to the uniqueness of each piece.
Bridal Process at SARI PALACE
At SARI PALACE, we understand that your bridal look is one of the most important aspects of your special day. From the first consultation to the final fitting, we’re here to ensure your dream bridal outfit comes to life. Here’s what you can expect when working with us on your custom bridal piece:
The journey begins with a personalized consultation where we’ll get to know you, your vision, and the style of your wedding. During this meeting, you’ll have the opportunity to discuss fabric choices, designs, and any specific customization preferences you have in mind. You can schedule an appointment by emailing us at hello@thesaripalace.com or visiting our Artesia storefront.
Based on our discussion, we will work together to finalize the design and fabric selection. All of our fabrics are hand-dyed and hand-embroidered, giving your bridal outfit a one-of-a-kind look. We will provide you with swatches and samples so you can make informed decisions about textures, colors, and embellishments.
Once your design is set, we’ll take your exact measurements to ensure the perfect fit. If you are in the Artesia area, we recommend coming in for fittings. If not, we can guide you on taking measurements from home. Throughout the process, we’ll schedule additional fittings to make sure the garment fits flawlessly.
Every detail of your bridal piece is customizable! Whether it's adding extra embellishments or adjusting the fit, we leave enough margin in all our garments for easy alterations. We also offer personalized embroidery or custom features based on your preferences.
After all alterations are completed, we’ll have a final fitting to ensure everything is perfect. Once you’re fully satisfied, your bridal piece will be ready for pickup or delivery. Expect the final product to be a reflection of your unique style and vision!
Custom bridal orders typically take 3-4 months to complete, so we encourage you to reach out as early as possible to allow enough time for design, fittings, and alterations.
