Terms of service

Effective Date: March 1, 2025

Welcome to Sari Palace, your online destination for authentic Indian clothing. By accessing or using our website thesaripalace.com, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing and using our Site, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. If you do not agree with any of the terms, you must not use our Site.

2. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with the updated effective date. Your continued use of the Site after any such changes will constitute your acceptance of the updated terms.

3. Eligibility

To use the Site, you must be at least 18 years old or the legal age of majority in your jurisdiction. By placing an order, you confirm that you meet the eligibility criteria.

4. Products and Availability

  • All products listed on the Site are subject to availability.
  • We make every effort to ensure that product descriptions and prices are accurate, but we cannot guarantee that products will be in stock at all times.
  • In the case of an out-of-stock item, we will notify you via email and may offer alternative products or refunds.

5. Ordering Process

Placing an Order

  • Once you select your products and proceed to checkout, you will be required to provide necessary details, including your shipping address and payment information.

Order Confirmation

  • Upon successful completion of your order, you will receive an order confirmation email. This email does not guarantee the acceptance of your order but serves as an acknowledgment of receipt.

Order Acceptance

  • We reserve the right to cancel or refuse any order at our discretion, including orders with errors in pricing, product details, or stock availability.

6. Pricing and Payment

  • All prices listed on the Site are in dollars ($) and are subject to change without prior notice.
  • Payment for orders must be made through the available payment methods on our Site, which may include credit/debit cards, UPI, net banking, and other digital payment methods.

7. Shipping and Delivery

Shipping Fees

  • Shipping costs will be calculated at checkout based on your location and the shipping method chosen.

Delivery Times

  • Delivery times may vary based on the shipping method and your location.
  • We strive to deliver within the estimated time, but delays may occur due to unforeseen circumstances.

International Shipping

  • If you are ordering from outside the United States, additional customs duties, taxes, and fees may apply, which are the responsibility of the customer.

8. Returns and Exchanges

Made-to-Order Policy

  • All our clothing items are custom-made and cannot be returned or exchanged unless there is a defect or error with your order.

Defective or Incorrect Orders

  • If you receive a defective or incorrect product, please contact us within 3 days of receiving your order.
  • We will arrange for a replacement or refund based on the situation.

No Returns or Exchanges

  • Due to the custom-made nature of our products, we do not accept returns or exchanges for items that do not meet your personal preferences.

9. Privacy Policy

Your use of the Site is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. Please review the Privacy Policy to understand how we handle your information.

For any questions regarding these Terms and Conditions, please contact our customer service team hello@thesaripalace.com.